WEBS2GO - Staff Skills

Staff Skills and Expertise

Web Sites Databases Software Documentation Training Tech Support

Support for All Technical Aspects

Experienced and Qualified Staff
Our staff has many years of hands-on experience with a wide variety of projects. We can provide the proactive and reactive services necessary to support today's complex technical environments.
Latest Technology
We continue to read and learn about the latest technology that could benefit your company. With how fast technology is moving, let us keep you apprised.
In-House or Outsourced
We can either augment your in-house Technical Group or provide a complete outsourced solution for the operational management of your technical requirements.
24x7 Support
We can provide you with round-the-clock technical suppport or work on a project based assignment.

Web Sites

Web Sites - Web Site Development
Internet-Extranet-Intranet Web Interface Design Page Layout Instant Messaging Web Site Statistics Load Balancing Troubleshooting	E-Commerce Sites Secured Web Sites (LDAP, SHTML, SSL) Database Integration Search Engines Graphic Design Flash Animation Banner Graphics

Web Sites - Web Page Development
Browser Compatibility (MSIE vs. NN) HTML / SHTML / DHTML XML / XSL / XSLT MS VBScript MS JScript ASP (Active Server Pages) CSS (Cascading Style Sheets) Frames and Tables	Java JavaScript Java Servlets JSP (Java Server Pages) Perl CGI Adobe Acrobat Reader Encryption Include Files

Web Sites - Web Page Development Tools
MS Visual Interdev MS FrontPage PHP NetObjects Fusion	WebLogic ColdFusion DreamWeaver

Web Sites - Graphic Development Tools
Adobe Illustrator Adobe PhotoShop Adobe PageMaker Adobe PageMill	Adobe Acrobat Writer Corel Draw Quicktime

Web Sites - Client and Server Platforms
MS Windows 95 MS Windows 98 MS Windows ME MS Windows NT 4.0 MS Windows 2000 Apple Macintosh	MS Internet Information Server (IIS) Apache Web Server MS Windows NT/2000 Server Unix Linux Red Hat Linux

Web Sites - Protocols
HTTP HTTPS FTP	SMTP NNTP SSL

Databases

Databases - DBA (Database Administrator)
Backups and Recoveries Maintaining Logins and Users Application Software Upgrades Replication Management Database Maintenance Data Migration (DTS) and Archiving	Database Security Server Performance Tuning Query and Stored Procedure Optimization Problem Troubleshooting and Resolution Disk Space Management and Capacity Planning Datafile and Disk Management

Databases - Analyst and Developer
Data Architect Data Modeling Data Flow Diagrams Data Structure Diagrams Logical Database Design Physical Database Design Data Warehousing	Normalization Entity Relationships Primary and Foreign Keys Referential Integrity T-SQL / PL-SQL Stored Procedures and Triggers Cursors OLAP / OLTP

Databases - Tools
MS SQL Server Enterprise Manager Query Analyzer ODBC / JDBC	Oracle Enterprise Manager ERwin Rational Rose

Databases - Software
MS SQL Server MS Access MS FoxPro Informix DB2 Legacy DBMS	Oracle Sybase ASE Sybase SQLAnywhere Borland Paradox Borland dBase EssBase

Databases - Platforms
MS Windows 2000 Server MS Windows 2000 Professional MS Windows NT 4.0 Server MS Windows NT 4.0 Workstation MS Windows 95 / 98 / ME / XP OS/2 OS/400 MVS	Unix Linux Red Hat Linux SunOS/Solaris SCO AIX HP-UX VM/CMS

Software

Software - Full Software Life Cycle
User Interviews Problem Definition Feasibility Study System Analysis System Design (Specs) Development (Code)	Prototyping Documentation Implementation Training Maintenance Debugging

Software - Code Development
Conditional Statements & Loops Event Procedures Functions Queries Macros Scripts Forms and Reports Controls Multi-User Applications Password Protection Error Trapping Replication API Calls MFC	COM / DCOM components ActiveX Components ActiveX DLLs Object Interfaces (Properties, Methods, Events) MTS MDAC DAO OLE / OLE DB ADO RDO ODBC DSN DDE

Software - Code Development Languages and Tools
MS Visual Studio MS Visual Basic MS Visual C++ MS Visual Interdev MS Visual FoxPro MS Source Safe Borland C++ Borland Delphi Seagate Crystal Reports	MS Access VBA MS Excel VBA MS Word VBA MS PowerPoint VBA MS Exchange VBA MS Package & Deployment Wizard InstallShield Wise Installer

Software - Platforms
MS Windows 2000 Server MS Windows 2000 Professional MS Windows NT 4.0 Server MS Windows NT 4.0 Workstation MS Windows 95 / 98 / ME / XP OS/2 OS/400 MVS	Unix Linux Red Hat Linux SunOS/Solaris SCO AIX HP-UX VM/CMS

Documentation

Documentation - Areas of Expertise
Specifications and Requirements Hardware and Software Manuals Programmer and System Administrator Manuals	End-User Tutorials and Quick Start Guides Placemats and Quick Reference Cards Multimedia Presentations Online Help

Documentation - Policies and Procedures
ISO 9000 Documentation Operating Procedures	Operating Procedures Disaster Recovery Procedures

Documentation - Strategic Technology Planning
Requirements Analysis Strategic Technology Plans Needs Assessments	Test Procedures Usability Testing Guides

Documentation - Training Materials
Needs Assessments User and Task Analysis Tutorials Training Manuals	Instructor and Student Guides Courseware Computer and Web Based Training Online Help

Documentation - Marketing Communications
Web Design and Content Newsletters, Brochures and Catalogs Datasheets	Promotional Literature White papers

Documentation - Business Documentation
Policies and Procedures Strategic Technology Plans White Papers	Business Process Redesign Usability Testing Guides

Documentation - Executive Documentation
Executive Summaries Proposals Presentations and Reports	Multimedia presentations Data Sheets

Documentation - Technical Documentation
Internal/External Specifications Hardware Manuals Reference Manuals Repair Manuals Programmer Guides	System Administrator Guides Language Guides and References Installation/Configuration Manuals Parts Books

Documentation - User Documentation
End-User Manuals Reference Manuals User Requirements	Getting Started Manuals Tutorials Quick Reference Cards

Training

Training - Development
Applications Networks Systems - SAP, ISO, ETI	Business Processes Human Interaction Training Program Management Consulting

Training - Delivery
Computer and Web-based Training (CBT/WBT) Instructional Materials Instructor-Led Workshops Online Training Databases Internet/Intranet Delivery Online Help	Hands-On Performance-Based Classroom Training Instructor/Student Guides Tutorials Manuals Workbooks Videos

Technical Support

Technical Support - Help Desk
Phone Support User Interviews Angry User/Customers Troubleshooting and Problem Resolution	Software / Hardware Installation User Manuals Help Screens RTFM / RTFS

Technical Support - PC Hardware
Complete Server Builds Complete Workstation Builds Laptop Upgrades Motherboards CPUs SIMMs / DIMMs / RIMs Hard Drives Floppy Drives CD-ROM Drives Tape Backup Drives (DLT) Jazz Drives ZIP Drives RAID Systems Cases and Power Supplies Fans and Heatsinks Docking Stations PDAs (Personal Digital Assitants) Memory Sticks USB (Universal Serial Bus) NIC Cards (Network Interface Card)	SCSI Cards Video Cards Sound Cards Speakers and Microphones Monitors Modems Keyboards Mouse Devices Joysticks Scanners Printers CD-ROM Recorders Digital Cameras Digital Video Recorders WebCams Video Capture Devices UPS (Uninterrupted Power Supply) KVM Switch Boxes (Keyboard-Video-Mouse) A-B Switch Boxes

Technical Support - Network Hardware
Complete Server Builds Hubs Switches Routers Gateways Bridges	NIC Cards (Network Interface Card) Cabling Patch Panels Firewalls Cable Modems KVM Switch Boxes (Keyboard-Video-Mouse)

Technical Support - Network Administration
Server Setup and Configuration Client Setup and Configuration NIC Card Setup and Configuration MS Windows NT4/2000 Server Novell Unix Linux PDC/BDC VPN DHCP (Dynamic Host Control Protocol) RAS (Remote Access Service)	Backups and Recoveries Maintaining User Accounts and Groups Application Software Upgrades Server Performance Tuning Server Security Disk Space Management and Capacity Planning Server Replication Print Servers TCP/IP WINS (Windows Internet Name Service) DNS (Domain Name System)

Technical Support - Operating Systems
MS Windows 2000 Server MS Windows 2000 Professional MS Windows NT 4.0 Server MS Windows NT 4.0 Workstation MS Windows 95 / 98 / ME / XP	Unix Linux Red Hat Linux Apple Macintosh MS-DOS / MS Windows 3.1

Technical Support - Microsoft Server Software
MS Windows 2000 Server MS Windows NT Server MS SQL Server MS Exchange Server MS Terminal Server MS Commerce Server MS Site Server MS Index Server MS Proxy Server MS SharePoint Portal Server MS BackOffice Server MS Visual Source Safe Server MS Internet Security and Acceleration Server	MS IIS (Internet Information Server) MS HIS (Host Integration Server) MS SNA (Systems Network Architecture Server) MS SMS (Systems Management Server) MS SBS (Small Business Server) MS MTS (Microsoft Transaction Server)

Technical Support - Office Suite Software
MS Office MS Word MS Excel MS Powerpoint MS Access MS Visio	MS FrontPage MS Publisher Lotus 1-2-3 Lotus Notes WordPerfect

Technical Support - Database Software
MS SQL Server MS Access Sybase	Oracle Peoplesoft Informix

Technical Support - Internet Software
MS Internet Explorer MS FrontPage CuteFTP	Netscape Navigator Netscape Composer WS-FTP

Technical Support - Mail and PIM (Personal Information Manager) Software
MS Exchange Server MS Outlook MS Outlook Express MS Mail ACT!	Lotus Notes Server Lotus Notes Netscape Communicator Netscape Messenger Sidekick

Technical Support - Graphic Software
Adobe Illustrator Adobe PhotoShop Adobe PageMaker Adobe PageMill	Adobe Acrobat Corel Draw Quicktime Paint Shop Pro

Technical Support - Utility Software
WinZip PKZip McAfee Anti-Virus Norton Anti-Virus pcAnywhere Remotely Anywhere Norton Ghost WinFax Pro Norton UnInstaller Easy CD Creator Quicken Deluxe	Seagate Backup Exec Seagate Crystal Reports ArcServ Remedy Help Desk RoboHelp Adobe Acrobat Diskeeper Partition Magic Partition Commander System Commander

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